1. Introduction
At Trinetramm, customer satisfaction is our priority. We ensure every product—whether Rudraksha, gemstone, or spiritual item—is of the highest quality. However, due to the spiritual and energized nature of our products:
- Refunds are only available under these conditions:
- The product is defective, damaged, or not as described.
- The customer reports the issue within 48 hours of delivery.
- Sufficient proof (images/video) is provided.
Refund Process:
- Contact us at [support@trinetramm.com]
- We will evaluate and approve refund requests within 3–5 business days
- The refund will be processed back to your original payment method in 7–10 working days
- No refunds will be given for used, customized, or energized products.