FAQs
Frequently Asked Questions.
Clear answers about our products, ordering, shipping, certification, and support.
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If your query isn’t here, our team is happy to assist anytime.
14 Days Return
Return unused products within 14 days for a quick exchange or refund.
Security Payment
All payments are processed through trusted, fully encrypted gateways.
We provide lab-style certification and in-house quality checks for all products. Each certified item is inspected for origin, clarity, and finish; where applicable we include a visible certification reference in the product description. For high-value orders, we can share additional inspection notes on request.
Yes — we offer product consultation to help you choose sizes, cuts, or bead types that match your needs. Consultations focus on practical aspects like durability, sizing, and design options; they do not include any claims about metaphysical or energy effects.
We can provide a visual identification based on high-resolution photos, clear lighting, and scale references, but photos are not a substitute for lab testing. If you need definitive identification, we recommend a gemological report from an accredited lab; we can help arrange that service for premium orders.
We accept major payment options including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are processed via secure payment gateways with encryption and fraud protection; your billing details are handled according to our privacy policy.
We ship worldwide with trusted carriers and provide tracking numbers once an order is dispatched. Domestic orders usually ship within the timeframe shown on the product page; international shipping times vary by destination and customs. For urgent shipments we offer express delivery options where available.
If an item arrives damaged or not as described, please contact us within 48 hours with photos. We will assess and arrange a refund or replacement as appropriate. Customized or prepared items may have different return conditions—these are noted on the product page.
Store items separately to avoid scratches; keep gemstones away from harsh chemicals and prolonged sunlight exposure. Clean most stones with a soft cloth and mild soap if needed; for threaded jewellery, check elastic or cord periodically and restring when signs of wear appear.
Yes — we handle bulk enquiries, corporate gifting, and bespoke design requests. For bulk or customized orders please contact our sales team with quantities, product references, and delivery timelines so we can provide a detailed quote and production plan.